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How do I return an item to GoldenOil

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 7 days of receipt.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

International returns procedure

For returns outside of the Netherlands, please e-mail us  at customer-service@goldenoil.nl to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.

We will then e-mail you with a Returns Authorisation Number.

• Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

• Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.

• Please pay the appropriate shipping costs and return the parcel to the address as detailed below (Please return with your national postal service, as returns by courier will not be accepted).

• Request a proof of postage (GoldenOil will not be liable for lost returns).

Any underpaid returns may not be delivered to us and therefore will not be processed.

GoldenOil
Returns Department
Ondiep 9
3552 EA Utrecht
The Netherlands

Please note, GoldenOil will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).

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